Welcome to Soacime! We are committed to providing you with transparent and reliable shipping services. Please review our shipping policy before placing your order. For further assistance, email us at [email protected].
Shipping Information
Shipping Carriers
We partner with reliable carriers, including USPS, Ontrac, Yun Express, Yanwen Express, SDH Express, and others, to ensure timely delivery. The carrier is selected based on your delivery location and product type. Unfortunately, we cannot accommodate requests to change carriers.
Shipping Destinations
We offer worldwide shipping, excluding APO/FPO and PO Box addresses.
Shipping Fees
Shipping costs depend on the destination and the number of items ordered:
- Standard rate: $5.99 for the first item
- Additional items: $1.99 per item
Shipping fees will be displayed at checkout.
Order Processing and Delivery
Processing Time
Orders are processed within 3-5 business days.
Delivery Time
Estimated delivery times are 12-17 business days after processing. Delivery times may vary due to holidays, severe weather, or other unforeseen events.
Tracking Your Order
Once your order is shipped, we’ll send you a confirmation email with a tracking number and a link to monitor the shipment.
- Registered users can track orders through their account on our website.
- Guest users must use the tracking link provided in the email.
Common Shipping Issues
Lost or Missing Orders
If your package is lost in transit:
- Submit a claim within 4 days of the estimated delivery date.
- We will verify the shipping address and assist in locating the package. If necessary, we will reprint and ship your order at no additional cost.
If tracking shows the package as delivered but it hasn’t arrived:
- Check with neighbors or around your property.
- Contact the shipping carrier for delivery details.
- Reach out to us at [email protected] for further assistance.
Incorrect Shipping Address
If the shipping address was incorrect:
- Returned packages can be reshipped for a fee:
- U.S. addresses: $7 per item
- International addresses: $10 per item
If the package isn’t returned to us, a new order will be required.
Returned to Sender
Packages returned due to an undeliverable address, customs issues, or refusal by the recipient will incur a re-shipping fee.
Damaged or Defective Products
If your item arrives damaged or defective:
- Email us at [email protected] with photos of the damaged product.
- We will provide a replacement or refund.
Business Days
Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
Customer Support
For assistance with your order, contact us:
- Email: [email protected]
- Phone: +1 469 687 9785
- Address: 539 W. Commerce St #8396, Dallas, TX 75208
We strive to deliver the best service and are here to help with any questions or concerns.