At Soacime, we are dedicated to ensuring your satisfaction. Below, you will find a comprehensive guide to our return, exchange, and refund policies, designed to provide clarity and support should you need assistance.
Return, Exchange, and Refund Policy
Please note that we are unable to process claims for exchanges or refunds if items are returned without following the procedure outlined below. Unauthorized returns will not be accepted or processed.
How to Return or Exchange an Item
If you receive an incorrect, damaged, or defective product, please follow these steps to initiate a return or exchange:
- Contact Customer Service:
- Reach out to us via:
- Phone: +1 469 687 9785
- Email: [email protected]
- Provide the following details to expedite your request:
- Your order number.
- A detailed reason for the return or exchange (e.g., incorrect item, defect details, damage during transit).
- Reach out to us via:
- Obtain a Return Authorization:
- Upon reviewing your case, our team will email you a return form and a pre-paid return shipping label. The return form will include a unique return authorization code.
- Prepare Your Return:
- Securely package the item(s) in their original packaging, including all accessories, manuals, and the completed return form. Items must be returned in their original condition.
- Affix the provided return shipping label to the package, ensuring that the barcode is clearly visible.
- Ship Your Return:
- Use a trackable shipping method to send the package to our return address: 539 W. Commerce St #8396, Dallas, TX 75208, USA
- Retain the tracking number for your records to monitor the progress of the shipment.
Refund Policy
We process refunds under the following conditions:
- Eligibility:
- Refunds are issued for items that are incorrect, damaged, or defective.
- Items must be returned within 30 days of receipt to qualify.
- Processing Timeline:
- Once your returned item is received and inspected, we will process the refund within 3-5 business days.
- Refunds are credited to the original payment method. Depending on your bank or payment provider, it may take an additional 3-10 business days for the amount to appear in your account.
- Non-Refundable Charges:
- Original shipping costs are non-refundable unless the item was incorrect, defective, or damaged.
For Late or Missing Refunds:
If you have not received your refund after completing the above steps, email us at [email protected] for further assistance.
Verify your bank account and transaction history.
Contact your credit card company or bank for updates on processing times.